docs: point support contacts at the customer portal ticket form - #1092
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Replaces every support@portkey.ai reference with https://support.portkey.ai/forms/customer-portal-ticket-form. mailto: links (markdown and <a href>) now point at the form, and prose that read "email us at support@portkey.ai" was reworded to "reach out to Portkey support" so the sentences still make sense with a URL. The OpenAPI contact block drops its `email` field (a URL is not valid there) and points `url` at the form instead. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
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support@portkeyai.com now points at the customer portal ticket form. dpo@portkey.ai stays as an email — it's the data-protection contact, not support — but moves to its own bullet. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
roh26it
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Sep 22, 2026
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Replaces every
support@portkey.aireference across the docs with https://support.portkey.ai/forms/customer-portal-ticket-form.What changed (185 files):
mailto:links — markdown[…](mailto:…)and<a href="mailto:…">— now point at the form. Where the link text was the email itself, it becamePortkey support.- 📧 Email: support@portkey.ai→- 🎫 Support: [Submit a ticket](…); the "Email" cards insupport/contact-us.mdxandenterprise/hybrid2.mdxare now "Support Portal" cards with the form ashref.virtual_key_old/and duplicateaigw/trees.Two judgement calls to review:
openapi/portkey-models.jsonhad the address in an OpenAPIcontact.emailfield, where a URL is not schema-valid. Theemailfield is dropped andcontact.urlnow points at the form (it previously pointed athttps://portkey.ai).product/enterprise-offering/security-portkey.mdx:87(and itsvirtual_key_oldtwin) listssupport@portkeyai.com, dpo@portkey.ai— different addresses, so they were left as-is.Verified: zero remaining occurrences of
support@portkey.aiin the repo; the OpenAPI file still parses as valid JSON.🤖 Generated with Claude Code